I'm your local computer tech.I am a mobile business. I prefer to use as much non-technical info as much as possible and if i have to I will always explain it, so your not left in the dark. I believe that a customer should be treated as part of the family and never left in the dark. most jobs can be done in 1 to 2 hrs and if i don't know how to do something I'll let you know and refer you to someone who does.