Bluepen Software engineered Cloud Integration Portal to bridge the gap between customer support systems and product management systems. The tools allows Product Managers and Customer Support Managers to reduce project costs, increase product quality and provide better time and resource management. Bluepen XChange currently works with Zendesk, Freshdesk, Salesforce Desk, Groove HQ and Kayako helpdesk online systems and Team Foundation Server on Premise or Team Services on Line.